On 7/19/2013 I flew by American Airways from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Value airport. I had the worst experience I've at any time experienced While using the American Airlines representatives there and After i termed customer service they were being no help both. First, one particular of your Reps sent us to the incorrect gate; I needed to request a consultant in which our flight can be departing from due to the fact a gate quantity wasn't on my boarding move. We went for the gate instructed and had been despatched to the wrong gate, given that we have been at the wrong gate we did not hear our departing flight info triggering us to pass up our flight. We went for the counter requesting a status of our flight because we had read almost nothing, one AA attendant on the station was not willing to appear anything at all up simply because she was typing or undertaking something else. I defined to her that it absolutely was essential since we could skip our flight. She didn’t treatment. While there was a long line of men and women ready to speak with the one AA rep available. I waited in line for so long as I could, I then saw an AA representative going for walks by and I ended her for help, she explained there was nothing she could do and despatched us to a different AA desk. We went to that desk and we were advised our aircraft was proper there outside the house getting ready to choose off Which they might not let us about the plane because whenever they called the AA representatives about the airplane and check with them to await us it helps make everybody outrageous?
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contacting a true man or woman at AA purchaser service is beside impossible. The Site listing a cell phone number, that's for cargo and that only references a Web page that is no help in the least.
The whole reverse is your personnel Liibide (sorry I didn’t receive the spelling of his title). I hesitate to contact him a Consumer Service Rep. He did help me with some complications I had on my outgoing flight but generally was of no help whatsoever with my return flight.
When there was a couple of 50 % hour to land I saw the flight attendant who observed us be guided to seat there, Mrs Fatima, she remenbered in the identical moment and I get in touch with him and she recurring that we actually needs to be there. With this moment he reported “remember to, don´t be concerned, I´m not nervous anymore, and that means you shouldn´t be apprehensive any moreâ€.
We are really discouraged trying to learn about our gain miles. Account numbers BBB88568 and 18NH898. We had been scheduled to fly to India March 2012 and all flights to India had been canceled. We must know our miles position and when any miles happen to be canceled we want them reinstated.
On Oct 20th of this calendar year I'd the regrettable opportunity to fly American Airlines from Myrtle Beach to Jackson with the ultimate leg becoming from Washington the Jackson. This was an 8 pm flight (AA3879) which should have been a silent and fairly relaxing flight At the moment of night but was turned into pure distress by a rude and unhelpful attendant. I didn’t get her title because her tag was turned backward but due to the fact she was the only attendant to the plane her identity shouldn’t be too tough to type out. As I create this I comprehend the futility of my complaint mainly because I will come off sounding just like a disgruntled passenger who exaggerates a story to produce a degree. Be that as it may, I'll let you know what took place figuring out which the fellow sitting next to me as well as girls throughout the aisle can ensure what I say. The two females throughout the aisle operate with me and as we deplaned produced the comment that “she undoubtedly had it in for youâ€. I deal with a Specific investigations device for an insurance company. We experienced absent to Myrtle Seashore for the seminar and needed to come back via Washington. Our flight wasn't total but was in all probability eighty to eighty five per cent of ability. I had the aisle seat of 10C. My seatmate was a pleasant youthful male that I'd describe as durable. He was all-around 5 foot nine inches and weighed 350# or so. He did all he could to confine himself to his House authorized but some items just don’t do the job. The middle armrest not merely would not come down but could not even be found since it was midway of his suitable shoulder. Though I am not massive, I'd to take a seat at an unpleasant angle to suit within the seat since his suitable facet would've been guiding my remaining shoulder if I made an effort to sit normally while in the seat. My strategy was to be sure the airplane experienced boarded so as not to have someone else’s seat and after that shift to a far more cozy seat. I'd my eye to the window seat two rows up which was an exit row. A smallish Woman sat during the aisle seat and we would've all been cozy. Here is the place factors disintegrate. As I had been looking forward to the doorways to shut I had been on the lookout up the aisle and discovered the attendant go more than to Stacy Pickering, our state auditor who I took place to grasp, and say some thing to him and motion to an empty row quite a few rows guiding him. He thanked her and received up to maneuver to the seat the attendant pointed him to. I listened to the doors close and a few minutes later the attendant walked to the again And that i asked In case the plane was completely boarded.
Ref: Ticket figures 0012320492735/2736. We had to terminate our flight to Puerto Vallarta from Orlando on Sunday, February seventh due to disease. I realize we could use our tickets within the yr from date of invest in.
I lately flew to Fort Lauderdale on February eighteen, 2016 on the 10 am flight from Philadelphia. On the list of stewardesses was a girl named Kim who were a stewardess for a long period on American. I had been flying with my daughter and her 4 thirty day period aged child and experienced several carry on bags as well as a bag for the pumping and nursing bottles. Kim was fantastic, these types of a fantastic help with a lot of things all through our journey such as but not limited to obtaining around the flight, getting the baggage into the overhead compartments, getting us things we needed through the flight and acquiring out of the flight with our baggage.
I felt compelled to state which i can no longer fly with you, while you continue to deal with people devoid of respect. The latest, the service Pet difficulty. Exactly what is wrong using your schooling? No matter what it truly is, I cannot fly with a company that cannot thoroughly prepare its staff. Fantastic bye!
I can't receive the complaint Clicking Here section on the American Airways Web page to work. So Here is the only place i can discover to put up my info right before mailing it for the cooperate Business.
Many people uncovered out of your travellers which were looking forward to our plane to reach for their return to Miami that as we camped in Miami, they had been returned to hotel rooms and offered with evening meal and breakfast at no price! We hope payment equivalent in benefit for housing and foods to which you presented to the travellers that experienced to stay in Roatan because of the mechanical issues with our flight.
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We are already Regular flyer consumers for more than thirty a long time, and one of several points of interest for us to carry on with all your services would be the benefits you offer to us and The nice service We have now constantly had in a great number of excursions with AA. On Jan 29 2015, I identified as AA en Español to help make arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Girl Ana Maria helped me with each of the paper work And that i did pay for all the extra fees with my Town Credit Card foe my partner and myself and Ana Maria informed me which i will acquire affirmation on my e mail, and gave me around the cell phone our two locator records. Perfectly, right now Once i called again simply because we didn't get the information on my email, we have been knowledgeable to our surprise that only my husband had reservation and there was very little on report for myself!